All our orders are delivered via registered airmail and thanks to the reputable companies we use, we guarantee to deliver your products to your door. In order to receive the order without any problems the customer should provide a valid billing and shipping address.
Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins.
We offer an express shipping option in most locations throughout the world. Express shipping means that you will receive your medications between 1-3 business days after order fulfilment is complete (and you have received email notification that your order has been shipped), whereas via standard shipping the delivery time is between 5-7 business days after order fulfilment is complete.
Your deliver options and fees are:
Express International Shipping $50 – 3 to 5 business days worldwide delivery.
In the unlikely event you do not receive your order, Red Wonderland will offer you a free of charge re-shipment or a full refund of your order. Please, notify us of any problems with your order as soon as possible and within 60 days of receiving your order.
Returns and Refunds
Due to federal and local laws we can not receive medication back after they were shipped.
Once you receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at [email protected] or [email protected]. Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.
If you feel you are entitled to a refund, please notify us directly instead of contacting your credit card company. We can not offer a refund if you first make a claim directly with your credit card company.
Red Wonderland will only provide a refund for complaints received within 60 days from the date of the shipment.
If you have paid for your order via a bank transfer then in case of a refund we will refund the amount of the order minus the bank wire fee which is –28.00 USD
Please note that that the products ordered stay in our rightful possession until complete payment of the order amount.
By choosing bank wire as a payment option you agree to these terms and conditions.
If you require further information, please contact us and one of our customer service representatives will be more than happy to assist you.
We understand that the privacy of all information you provide is of a primary importance. This is why we are committed to preserving the privacy of our customers. The information you provide is never shared with other companies or third party service providers. Your personal information, bank details and transaction details will only be used to fulfil the transaction and provide you with customer service.
Red Wonderland is committed to preserving your medical and personal information privacy. All data we receive is legally protected under doctor-patient privilege laws. Our online ordering system is using the latest Secured Encryption Technologies and all personal and credit card information will be submitted using highest levels of technical security with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.
We use advanced security measures in order to make our website safe for our customers to use. SSL 128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.